Terms & Conditions

With wear and time, please expect scratches, oxidation, and discoloration to your jewelry pieces.

Metals are hard but are still susceptible to pressure, scratches and chemical reactions caused by our sweats, heat, humidity, washing liquid and etc.

The color of our products may appear differently than how they are depicted on the photos displayed on our website, official social media platforms, and linesheet.

By completing your payment and order on our website, LINE official and/or store, you understand and accept the composition and description of all the pieces you are ordering and you automatically agree to our terms and conditions stated in this page.

By completing your payment and order on our website, LINE official and/or store, you automatically agree that you have read and agree to our care guide , personalization policy, shipping and repair pages prior to completing your payment and order on any of our direct sale channels.

AS A SMALL INDEPENDENT BRAND, WE ARE NOT ABLE TO PROCESS RETURNS AND EXCHANGES. ALL SALES COMPLETED ON ALL OUR SALE CHANNELS ARE FINAL – NO RETURNS OR EXCHANGES.

FOR ORDERS PLACED ON OUR WEBSITE, YOU WILL RECEIVE AN ORDER CONFIRMATION NUMBER ONCE YOUR ORDER IS COMPLETE ON OUR WEBSITE AND AN ORDER CONFIRMATION EMAIL WILL BE AUTOMATICALLY SENT TO YOU.

FOR ORDERS PLACED VIA OUR LINE OFFICIAL (DOMESTIC ORDERS ONLY), YOU WILL RECEIVE AN ORDER CONFIRMATION FROM OUR LINE ADMIN WHEN YOU RECEIVE YOUR INVOICE.

LISTED PRICE ON OUR WEBSITE OR LINESHEET ON LINE OFFICIAL IS FINAL PRICE WITH ADDITIONAL SHIPPING COST. INVOICE WILL INCLUDE SHIPPING COST.

Once your order has been delivered, you agree to immediately check the accuracy of the delivered products and the amount delivered according to your order confirmation and receipt as well as any damages that may have occurred.

In the event that you have received an incorrect, faulty or damaged product(s), you must notify PATTARAPHAN via email (info@pattaraphan.com) or LINE of such products within 24 hours from the time your order was delivered, with photo evidence of the incorrect, faulty or damaged product(s). After receiving your notification PATTARAPHAN will work to ensure the matter is appropriately handled and resolved as soon as possible. The incorrect, faulty or damaged product(s) must be in its original packaging at the time of delivery and must be unused and/or unopened. PATTARAPHAN will reply you within 24 hours and you will be responsible to send back the incorrect, faulty or damaged product(s) back to our provided address within 7 days from the date of our reply. Once we receive the returned incorrect, faulty or damaged product(s), we will dispatch the correct order within 48 hours from the time, but only if stock availability permits and if the occurrence of the incorrect, faulty or damaged product(s) was not from your doing. If any correct or substitute item is unavailable, PATTARAPHAN will refund you for the unavailable item you had purchased once we receive the incorrect, faulty or damaged product(s) back. PATTARAPHAN will refund you the full price of each returned product as stated on the order confirmation minus the platform transaction fee if it meets the aforementioned criteria. Refund shall be in the form of the order’s payment method or another agreed upon method and you shall not request further compensation.

In the event that an order becomes missing, please inform PATTARAPHAN via email or LINE within 24 hours of the time of your confirmed delivery notification. Once PATTARAPHAN is notified, PATTARAPHAN will either issue a refund or resend the order, if stock availability permits, within 48 hours of that notification. Refund shall be in the form of the order’s payment method or another agreed upon method and you shall not request further compensation.

WE HAVE INVENTORY FOR MOST PIECES BUT SOME PIECES ARE STILL MADE-TO-ORDER. FOR MADE-TO-ORDER PIECES, PLEASE ALLOW 5-6 WEEKS FOR PRODUCTION AND SHIPPING. THIS WILL BE CLEARLY STATED IN THE DESCRIPTION OF EACH PIECE.

BY ORDERING ON OUR WEBSITE OR VIA OUR LINE OFFICIAL, YOU UNDERSTAND EACH ITEM’S DESCRIPTIONS AND AGREE TO OUR CARE GUIDE, SHIPPING POLICY AND OUR TERMS AND CONDITIONS AS STATED IN THIS PAGE.

OUR ONLINE STORE ACCEPTS CREDIT CARD PAYMENT VIA STRIPE

BANK TRANSFER IS ONLY AVAILABLE FOR OUR DOMESTIC CUSTOMERS. PLEASE EMAIL US FOR MORE DETAILS OR TO MAKE A DOMESTIC PURCHASE OR MESSAGE US ON LINE (@PATTARAPHAN). DOMESTIC CUSTOMERS CAN ALSO PAY VIA CREDIT CARD VIA A LINK/INVOICE SENT FROM OUR COMPANY PAYPAL/STRIPE ACCOUNT.

Personalization orders take about 2-4 for production weeks before shipping. Made to order items take 4-6 weeks for production, depending on the style ordered. However, we reserve the right to ship outside this window. We will ship during our next shipping day once your order is ready to be shipped. Shipping details and addresses on the order cannot be changed once your order is placed.

Should you place any made-to-order or personalization orders at our flagship store, you can pick up at the store once your order is ready or have your order shipped to the provided address. You will be informed via email and phone call (if applicable) prior to delivery to the store for pick up or prior to us shipping to you. Shipping details and addresses on the order cannot be changed once your order is placed.

WE OFFER FREE 2-DAY DOMESTIC SHIPPING IN THAILAND.

WE SHIP INTERNATIONALLY VIA FEDEX OR DHL. INTERNATIONAL SHIPPING USUALLY TAKES 3 BUSINESS DAYS BUT CAN TAKE UP TO 7 BUSINESS DAYS. PLEASE NOTE THAT LOCAL DUTIES AND OTHER FEES MAY INCUR AND THEY ARE NOT INCLUDED IN OUR INVOICES. ALL INTERNATIONAL PACKAGES ARE SUBJECT TO LOCAL TAXES AND DUTIES UPON DELIVERY. PATTARAPHAN WILL NOT BE RESPONSIBLE FOR THE COST OF CLEARING YOUR ITEMS THROUGH CUSTOMS OR OTHER COSTS THAT MAY INCUR UPON DELIVERY OF YOUR ORDER(S) IN YOUR TERRITORY. IF YOU WISH TO RECEIVE A DUTIES AND TAXES QUOTE, PLEASE EMAIL US AT INFO@PATTARAPHAN.COM.

PLEASE NOTE THAT SHIPPING DELAYS CAN INCUR DURING THE CURRENT SPREAD OF CORONAVIRUS IN THAILAND.

ONCE YOUR ORDER IS PLACED, WE WILL SHIP THE ORDER WITHIN 1 BUSINESS DAY. YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS SHIPPED.

ONCE YOUR ORDER LEAVES OUR FACILITIES, WE ARE NO LONGER RESPONSIBLE FOR THE PACKAGE. WE ARE ALSO NOT RESPONSIBLE FOR ANY SHIPPING DELAYS DUE TO UNCONTROLLABLE EVENTS OR UNFORESEEN NATURAL CIRCUMSTANCES. HOWEVER, PLEASE CONTACT US WITH ANY ISSUES AND WE WILL DO OUR BEST TO ASSIST YOU.

IF YOUR ORDER CONTAINS MADE-TO-ORDER ITEM(S) WITH READY-TO-SHIP ITEM(S), THE READY-TO-SHIP ITEM(S) WILL BE SENT ON OUR NEXT SHIPPING ROUND WHILE THE MADE-TO-ORDER ITEM(S) WILL BE SENT ONCE READY.

RINGS ARE OFFERED IN FULL US SIZES AND CANNOT BE RESIZED PRIOR OR AFTER PURCHASE. PLEASE CONTACT US FOR FURTHER ASSISTANCE SHOULD YOU NEED A DIFFERENT SIZE.

OUR HANDMADE JEWELRY PIECES AND MATERIALS ARE EXPECTED TO HAVE NATURAL VARIATIONS.

We are committed to delivering excellent customer service. Our official repair services are offered at our Bangkok HQ should you require any assistance.

For our 14k gold pieces, we offer one year warranty starting from the date of purchase with an exception of shipping costs.

Kindly note that this warranty will be voided if any jeweler other than PATTARAPHAN makes any alterations or repairs to your PATTARAPHAN jewelry.

Please contact us at repairs@pattaraphan.com with your order number for more information.