Shipping

• YOUR ORDER, ONCE PLACED, WILL BE SHIPPED ON OUR NEXT SHIPPING CYCLE (WE SHIP ON MONDAYS, WEDNESDAYS AND FRIDAYS). WE DO NOT SHIP ORDERS ON WEEKENDS.
• ONCE YOUR ORDER LEAVES OUR FACILITIES, WE ARE NO LONGER RESPONSIBLE FOR THE PACKAGE. WE ARE ALSO NOT RESPONSIBLE FOR ANY SHIPPING DELAYS DUE TO UNCONTROLLABLE EVENTS OR UNFORESEEN NATURAL CIRCUMSTANCES. HOWEVER, PLEASE CONTACT US WITH ANY ISSUES AND WE WILL DO OUR BEST TO ASSIST YOU.
• PRICED LISTED ON OUR WEBSITE ARE NOT INCLUSIVE OF SHIPPING, DUTIES AND OTHER IMPORT FEES.

• We ship worldwide via FedEx or DHL.

• Rates & complimentary shipping: A flat international shipping fee applies to all orders. Orders over USD 3,500 qualify for complimentary shipping.

• Delivery timeframe: International orders typically arrive within 3 business days. Please allow up to 7 business days depending on your location and local conditions.

• Duties & taxes: All international shipments are subject to local import duties and taxes, calculated at checkout. PATTARAPHAN is not responsible for any duties, taxes, or customs clearance fees incurred upon delivery. We recommend checking your country’s import regulations before placing your order.

• Tracking: Once your order ships, you will receive a confirmation email with your tracking number.

• PLEASE CONTACT US ON LINE OFFICIAL FOR DOMESTIC ORDERS.
• WE OFFER FREE DOMESTIC SHIPPING VIA KERRY EXPRESS.
• DOMESTIC SHIPPING USUALLY TAKES 1-2 DAYS FOR OUTSIDE OF BANGKOK AND 1 DAY FOR BANGKOK.
• FOR LINE ORDERS, YOU WILL RECEIVE A TRACKING NUMBER FROM OUR ADMIN WHEN YOUR ORDER IS SHIPPED.
• IF YOU’D LIKE YOUR PACKAGES TO BE DELIVERED VIA A MESSENGER SERVICE, PLEASE CONTACT US PRIOR TO PLACING YOUR ORDER. WE DO NOT RECOMMEND THIS OPTION. SHOULD YOU DECIDE TO USE THIS OPTION, YOU WILL BE RESPONSIBLE FOR THE FULL DELIVERY COSTS AND WE WILL ONLY BE RESPONSIBLE FOR HANDING OVER THE PACKAGE TO THE MESSENGER.

Your personalized sterling silver base order will be shipped 2-4 weeks after an order is placed. For some styles, your personalized orders may be shipped 5-6 weeks after your order is placed. This will be noted on the shipping section within the product’s information page.

Your personalized 14K gold order will be shipped 4-5 weeks after an order is placed. This an estimate timeline and we reserve the right to ship the order as soon as it is finished.

Made-to-order item(s) will be shipped 5-6 weeks after an order is placed. This an estimate timeline and we reserve the right to ship the order as soon as it is finished.

IF YOUR ORDER CONTAINS MADE-TO-ORDER ITEM(S) WITH READY-TO-SHIP ITEM(S), THE READY-TO-SHIP ITEM(S) WILL BE SENT WHEN THE MADE-TO-ORDER ITEM(S) IS READY.